Lead Service Technician

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Initiating and carrying out field service operations at customer locations in a safe and efficient manner.

• Proactively diagnosing system issues.

• Working with mechanical, electrical, and diesel equipment conditions.

• Performing preventative maintenance and managing parts inventory.

• Identifying and rectifying safety concerns related to both Company and Customer-owned equipment.

• Directly interacting with customers and may be tasked with responsibilities across multiple systems, locations, and clients.

• Accountable for escalating issues and utilizing appropriate company resources to resolve concerns involving both personnel and customers.

⛳️ Requirements

• Some travel is necessary.

• Travel may range from 20% to 80% depending on division and location (including overnight stays away from home).

• Submission of a Driver Application for Employment is required.

• A Motor Vehicle Report (MVR) must be provided.

• Required forms include: Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours Road Test, a copy of Driver's License, and a copy of the Medical Certificate.

• A high school diploma or equivalent is required.

• Capability to obtain a CDL, class A or B with necessary endorsements.

• Ability to secure all mandatory customer clearances (TWIC, DISA, etc.).

• Must be able to obtain a DOT Medical card.

• A clean driving record is essential.

• Prior work experience is preferred.

• 5 to 7 years of technical work experience is needed.

• Experience in electrical, mechanical, diesel, or fusion fields, depending on the business unit.

• Ability to work independently without direct supervision and provide coaching/training to junior technicians.

• Must possess strong technical acumen.

• Proficiency in Microsoft Office and smart device applications is required.

• Customer service experience is a must.

• Demonstrates strong critical thinking and troubleshooting skills.

• Ability to synthesize technical information and communicate it effectively.

• Capable of deriving insights from customer interactions to drive outcomes and address problems in innovative and unexpected ways.

🏝️ Benefits

• Access to Employee Resource Groups (ERG).

• Participation in a Paid Volunteer Program, Xylem Watermark.

• Comprehensive health insurance.