Lead Revenue Cycle Supervisor – Denials

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Supervise teams executing revenue cycle operations across various clients

• Act as a liaison for domestic business office personnel regarding time management, support services, policies, and new initiatives

• Engage with client teams via phone, email, and instant messaging

• Facilitate client-facing meetings and prepare agendas, issue logs, report packages, and relevant materials

• Oversee team productivity, quality metrics, and client-specific service level agreements

• Collaborate on the onboarding process for new clients, staff assignments, and targeted solutions

• Manage system access, equipment requirements, necessary training, and onboarding expectations

• Schedule staff to cover client operating hours

• Review and authorize employee time, time-off, billable hours, and overtime

• Develop and manage unit budgets and utilization KPIs within Workday

• Coordinate with analytics and IT to ensure accurate reporting

• Partner with Human Resources and DBO leadership on performance escalations and absence/time-reporting issues

• Report to the Domestic Business Office leadership team

• Ensure consistent revenue cycle management service delivery and unit financial performance

⛳️ Requirements

• Valid permanent U.S. work authorization is mandatory

• A minimum of 5 years of Revenue Cycle experience in a multi-facility, integrated healthcare delivery system or consulting experience is preferred

• At least 1 year of leadership experience in a multi-facility, integrated healthcare delivery system or consulting experience is preferred

• Familiarity with accounting systems, insurance issues, healthcare industry trends, legal matters, as well as third-party and government guidelines, and word processing

• Proficient in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel

• Exceptional oral and written communication skills

• Ability to adapt and remain flexible in the face of change

• Comfort in making decisions and operating under ambiguous conditions

• Strong organizational skills, ability to prioritize, multitask, respond promptly, and manage project work plans

• Robust analytical skills with the capability to interpret large data sets and translate findings into actionable improvement recommendations

• Capability to remain seated at a desk/computer for 8 hours daily

• Frequent use of computer keyboard, mouse, and monitors for 8 hours daily

• Ability to engage in video/audio conference calls and utilize a headset

• Occasionally able to lift up to 20 pounds and stand/bend for extended periods

🏝️ Benefits

• Annual incentive compensation program

• Medical coverage

• Dental coverage

• Vision coverage

• Wellness programs

• 401(k) plan with a generous employer match

• Employee stock purchase plan

• Paid Time Off policy

• Paid parental leave

• Adoption assistance

• Complimentary annual health screenings and coaching

• Bank at work

• On-site workshops

• Ongoing initiatives recognizing significant life events of employees