Lead Response Agent – Chat Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to all inquiries from our advertisements with a turnaround time of less than 1 business day (during business hours on weekdays, this should be under 1 hour).

• Organize messages in the inbox and tracker, ensuring they have the appropriate status.

• Cultivate leads generated to ensure they convert based on the client's ideal conversion event.

• Monitor comments and respond to customer inquiries (according to the client's selected package).

• Add or update existing FAQs and response templates to align with the client's requirements.

• Provide reports or insights on customer interactions in messages and offer suggestions for improvement.

⛳️ Requirements

• Proactive and detail-oriented.

• Excellent communication skills.

• Capable of multitasking efficiently.

• Sales experience (preferred but not mandatory).

• Open to candidates from any educational background.

• Must reside in Cebu.

🏝️ Benefits

• Enjoy a fun remote working environment.

• Benefit from compressed daily working hours.

• Receive an internet subsidy.

• Work during day shifts.

• Earn competitive pay.

• Enjoy national holidays off.

• Fixed weekends off.

• Paid sick leaves by default.

• 13th-month pay.

• Statutory benefits included.

• Health Maintenance Organization (HMO) coverage upon regularization.

• Occasional incentives for embodying Augmen Digital’s principles.

• Rice allowance (upon regularization).