Lead Renewals Specialist – Splunk

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Oversee a team responsible for customer retention, renewals, and the expansion of Splunk enterprise software solutions.

• Guide and mentor Renewals Specialists while evolving the renewals function within Cisco.

• Align regional revenue retention strategies with both organizational and corporate goals.

• Spearhead regional change management projects.

• Collaborate with leaders from various business sectors on strategic initiatives.

• Innovate to scale and effectively transform the renewals business.

• Provide precise and detailed regional forecasts on a rolling four-quarter basis.

• Achieve or surpass quarterly and yearly renewal rate objectives and KPIs.

• Minimize churn by proactively identifying and addressing risks using data, reports, and dashboards.

• Define, optimize, and implement internal business processes and operational guidelines.

• Work alongside cross-functional teams to mitigate renewal risks using URM and UEM frameworks.

• Collaborate with sales on long-term strategies for account management.

• Partner with the Partner team to enhance renewal book execution.

• Recruit, develop, and retain talent in renewal sales.

• Direct daily operations with a hands-on, solution-oriented approach.

• Cultivate team development through coaching, performance assessments, and learning initiatives.

• Address underperformance decisively and tactfully.

• Make prompt decisions and effectively manage conflicts.

⛳️ Requirements

• Over 5 years of relevant leadership experience.

• Proven track record of meeting targets and achieving professional growth.

• Established SaaS sales management experience with a history of driving growth and team performance.

• In-depth knowledge of renewals sales metrics, including renewal and churn rates, net growth, forecasting, and performance management.

• Experience with recurring revenue models and collaboration with account management, customer success, and operations.

• Comfortable leading through periods of change and challenging established norms.

• Strong ability in data-driven decision-making and problem-solving.

• Excellent organizational, operational, and time management skills.

• Exceptional interpersonal, communication, and problem-solving abilities across diverse teams.

• Capability to manage and develop an independent team.

• Staff management expertise, including the ability to organize, prioritize, and schedule work.

• Proficiency in MS Office Suite and Salesforce.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with Cisco matching contributions.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, vesting upon continued employment.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time annually for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick leave provided at hire and each January 1st thereafter.

• Up to 80 hours of unused sick leave can be carried over from one calendar year to the next.

• Additional paid time off for critical or emergency family issues.

• Optional 10 paid days per full calendar year for volunteering.

• Sales employees receive performance-based incentive pay in addition to base salary.

• No cap on quota-based incentive compensation once performance exceeds 100% attainment.

• Opportunities for growth and development.

• Access to a global network of thinkers, doers, experts, and curious creators.