Lead, Quality

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Take ownership of quality outcomes for the CRM, C&I, and Web teams.

• Manage a small team of QA analysts and QE engineers on a daily basis.

• Act as the primary point of contact for quality during sprint cycles, releases, and design discussions.

• Conduct regular one-on-ones and THRIVE conversations.

• Oversee career development, growth plans, coaching, and daily performance management.

• Actively participate in the interviewing process as the team expands.

• Attend sprint planning sessions and story refinement meetings.

• Write or review acceptance criteria and identify risks prior to UAT.

• Establish visible quality metrics such as escaped-defect trends, coverage, and recurring production issues.

• Assign and coordinate sprint testing along with functional test coverage.

• Manage and execute the release-night quality gate rotation, including go/no-go decisions and escalations.

• Maintain and enhance Playwright-based E2E, API/service-layer tests, and Zephyr Scale processes.

• Oversee in-flight tooling handoffs, including release-notes automation and team-level test analysis tools.

• Develop strong working relationships with GPMs/PMs and engineering managers.

• Advocate for quality at the team level and during the Quality Leads Sync.

• Communicate quality risks, throughput, and team health to the Engineering Manager of Quality.

• Drive unresolved issues to a satisfactory conclusion.

⛳️ Requirements

• Previous experience leading or mentoring a QA/QE team.

• Ideal candidates will have experience in a matrixed organization.

• Hands-on experience with test design, automation, and troubleshooting unreliable pipelines.

• Experience in people leadership, including coaching, growth discussions, and performance management.

• Strong communication skills with stakeholders and the ability to translate technical and quality risks.

• Prioritization skills based on risk and blast radius.

• Ability to quickly familiarize oneself with complex, regulated business sectors.

• Experience in the energy/utility sector is a plus, but not required.

• Knowledge of CI/CD pipelines, API/service-layer testing, and shift-left methodologies.

• Experience that goes beyond manual regression testing.

• Applicants must be authorized to work in the US on a full-time basis.

• Current or future sponsorship is not available or supported.

🏝️ Benefits

• Annual incentive plan based on company performance.

• Medical coverage with complimentary telehealth services.

• Dental coverage.

• Vision coverage.

• Employer contributions to health savings accounts.

• Support through Headspace.

• Free mental healthcare visits for employees and their dependents.

• Maven family planning assistance.

• Paid family and caregiver leave.

• Services for fertility, adoption, and surrogacy.

• 401(k) plan with company matching.

• Financial wellbeing resources.

• Paid time off.

• Tuition reimbursement.

• Paid leaves.

• Employee hardship fund.

• Additional perks.