Lead Product Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Take ownership and collaboratively manage the product backlog for designated consent and preference platform functionalities, ensuring consistency with the multi-year enterprise roadmap.

• Convert enterprise strategy, regulatory obligations, and business requirements into precise product specifications, user stories, and acceptance criteria.

• Work closely with our Next Best Action team, engineering, architecture, and delivery teams to strategize, implement, and launch platform improvements punctually and with high quality.

• Balance immediate business priorities with long-term platform scalability, maintainability, and compliance.

• Lead the development of specific platform functionalities, including consent capture, preference updates, suppression logic, policy enforcement, and downstream activation.

• Facilitate platform integration with Next Best Action.

• Ensure that consent and preference data models, APIs, and workflows comply with enterprise standards and regulatory directives.

• Confirm that platform capabilities support omnichannel use cases across web, mobile, CRM, contact centers, and third-party integrations.

• Identify dependencies, risks, and trade-offs, escalating decisions as necessary.

• Serve as a crucial product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams.

• Assist in the onboarding and adoption of the platform by business units through enablement, documentation, and collaboration.

• Work in tandem with enterprise data, identity, and analytics teams to ensure the accurate and reliable use of consent and preference data.

• Act as a primary product escalation point for delivery teams and business stakeholders on a daily basis.

• Ensure that consent and preference experiences are user-friendly, transparent, and aligned with customer trust expectations.

• Promote customer-centric design patterns that effectively communicate data usage, choices, and controls.

• Integrate feedback from customers, compliance, and operations into product iterations and enhancements.

• Monitor and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success.

• Collaborate with the Director to identify opportunities to minimize operational friction, manual processes, and compliance risks.

• Oversee platform performance and integration health, driving necessary corrective actions and enhancements.

⛳️ Requirements

• Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred.

• 5+ years of experience in product management, platform product ownership, or digital capability delivery.

• Strong knowledge of consent, preference, privacy, or customer data management concepts.

• Familiarity with Next Best Action platforms, AI platforms, or intelligent platforms.

• Experience managing intricate backlogs for enterprise platforms used across multiple channels and business units.

• Proven ability to translate regulatory or policy requirements into functional product capabilities.

• Demonstrated experience collaborating with cross-functional technology, legal, compliance, and business teams.

• Excellent written and verbal communication skills with the capability to clearly convey requirements and trade-offs.

🏝️ Benefits

• Health benefits effective from day 1.

• Paid time off, holidays, volunteer time, and jury duty pay.

• Recognition pay.

• 401(k) retirement savings plan with employer match.

• Tuition assistance.

• Scholarships for eligible dependents.

• Parental and caregiver leave.

• Employee charity matching program.

• Network Resource Groups (NRGs).

• Career development opportunities.