Lead, Patient Access

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Offers assistance to supervisors and management by overseeing daily workload management.

• Develops daily staffing strategies and facilitates case escalation support.

• Ensures that all daily team operations run smoothly and efficiently in accordance with established KPIs.

• Guarantees that the PAS Team delivers exceptional customer service to patients and healthcare professionals (HCPs).

• Acts as a subject matter expert for team documentation and process updates.

• Oversees and allocates work, modifying workload and staffing needs to ensure timely resolution of all cases.

• Supplies activity metrics, status reports, and program intelligence to management as necessary.

• Addresses, investigates, and resolves escalated patient cases.

• Collaborates proactively and effectively with direct staff.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A college degree or a 2-year Associate Degree is preferred.

• At least 3-5 years of experience in a healthcare provider, PBM, Specialty Pharmacy, or Retail/Mail Order Pharmacy environment.

• Strong foundational knowledge of insurance (Medical and Pharmacy Benefits).

• Familiarity with online verification systems or similar experience is required.

• Previous leadership experience in a call center, integrated healthcare provider, managed care, or healthcare insurance environment is desirable.

• Comprehensive understanding of healthcare reimbursement channels.

🏝️ Benefits

• Paid time off (vacation, holidays, sick leave).

• Medical, dental, and vision insurance.

• 401(k) plan available for eligible employees.

• Short-term incentive programs.