L3 Support Analyst – Copilot

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the highest level of support (L3) for solutions created in Microsoft Copilot Studio.

• Examine intricate incidents, execute advanced troubleshooting, and carry out root cause analyses (RCA).

• Apply permanent solutions to enhance the stability and reliability of the offerings.

• Assist with deployments, environment management, and ALM processes related to the Power Platform.

• Identify issues pertaining to integrations, APIs, SharePoint Online, Microsoft 365, authentication, and custom connectors.

• Develop and sustain technical documentation, runbooks, standard operating procedures (SOPs), and knowledge articles.

• Collaborate with international teams to ensure the ongoing advancement of Agentic AI solutions.

⛳️ Requirements

• Proficient in Microsoft Copilot Studio (Power Virtual Agents).

• Knowledgeable in Microsoft Power Platform, which includes:

• - Power Automate (Cloud Flows)

• - Connectors

• - Expressions

• - Connection References

• - Troubleshooting

• Proven track record in L3 application support, covering:

• - Incident management

• - Root Cause Analysis (RCA)

• - Service requests

• - Production support

• Understanding of:

• - Power Platform administration

• - Solution deployment

• - Environment management

• - ALM

• Familiarity with:

• - APIs

• - Custom Connectors

• - SharePoint Online

• - Microsoft 365

• - Authentication

• Acquainted with:

• - Microsoft Entra ID (Azure AD)

• - MFA

• - RBAC

• - Group management

• Exceptional analytical and problem-solving capabilities, along with strong verbal and written communication skills.

🏝️ Benefits

• Health insurance

• Dental plan

• Meal allowance

• Commuting allowance

• Culture allowance

• Education allowance

• Life insurance

• Mental health and wellbeing program

• Childcare assistance

• Partner discounts