L2 Technical Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address intricate hardware and software challenges, oversee user permissions, and enhance incident management processes.

• Diagnose complex hardware/software problems (e.g., operating system errors, network connectivity issues).

• Administer user permissions across platforms (Active Directory, Exchange, SaaS applications).

• Analyze recurrent incidents and implement established solutions.

• Elevate unresolved issues to Level 3 or vendor support for further assistance.

• Support minor deployments of systems and applications.

⛳️ Requirements

• Comprehensive understanding of networking concepts (TCP/IP, DNS, VPN).

• Proven experience in system administration (Windows Server, Linux).

• Knowledge of ITIL frameworks (Incident and Problem Management).

• Scripting skills (PowerShell, Bash) for automation are advantageous.

• Strong analytical and problem-solving abilities.

🏝️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

• You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

• You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

• You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

• You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.