L2 Support Engineer – Endpoint

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Manage and uphold Windows/macOS infrastructure within distributed settings.

• Oversee Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and associated SaaS platforms.

• Administer and assist with endpoint management systems like Microsoft Intune and Kandji/Jamf/Iru.

• Automate routine administrative tasks utilizing Python, PowerShell, Bash, and AI-assisted workflows.

• Handle software deployment, device compliance, and processes related to identity and access management.

• Engage in infrastructure enhancement projects, R&D, and the rollout of new services and technologies.

• Maintain technical documentation and the knowledge base.

• Collaborate with vendors, security teams, and engineering teams to enhance infrastructure reliability and security.

⛳️ Requirements

• Minimum of 3 years of experience in organizations with over 100 employees and distributed offices, either partially or fully remote.

• Proficient knowledge of MS Windows Server and MS Active Directory.

• Basic experience with Linux.

• Experience in administering and supporting collaboration and endpoint management platforms such as Slack, Azure ID, and Google Workspace.

• Familiarity with managing MDM platforms, including Microsoft Intune and Apple device management solutions like Kandji, Iru, Jamf, or similar.

• Understanding of endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments.

• Experience with monitoring and logging systems such as Zabbix, Grafana, Prometheus, Graylog, or ELK.

• Practical experience using AI tools like ChatGPT, Claude, or Copilot for infrastructure automation, scripting assistance, troubleshooting, and technical research.

• Daily routine automation experience using Python, PowerShell, or Bash.

• Strong troubleshooting abilities and effective cross-team communication skills.

• English proficiency at B1+ level adequate for meetings with vendors’ technical support and sales/presales managers.

• Proficient command of Russian.

• Higher technical education is a plus.

• Experience with GitOps and CI/CD workflows such as GitLab CI or GitHub Actions is a plus.

• Background in supporting globally distributed teams and remote-first environments is a plus.

• Familiarity with SSO/MFA solutions and identity providers, including OIDC/SAML protocols, is a plus.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free English lessons (online).

• Local language courses.

• Paid time off.

• Maternity leave support.

• Referral program rewards.

• Opportunities for upskilling, participation in internal workshops, professional conferences, and corporate events.