L1 IT Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary contact for incoming support inquiries from current customers.

• Support users in navigating software features, system usage, and general application functions.

• Accurately record all interactions and technical information in the CRM system.

• Engage in daily ticket review sessions to monitor progress and ensure prompt resolutions.

• Follow up with clients regarding closed or pending tickets to verify completion and satisfaction.

• Work collaboratively with internal team members to escalate technical issues when necessary.

• Comply with company protocols, service standards, and support best practices.

• Foster a positive, energetic, and dynamic team atmosphere.

⛳️ Requirements

• Minimum of two (2) years of recent experience in phone-based technical support.

• At least two (2) years of recent experience providing Windows IT support.

• Comprehensive knowledge of Windows 10 & 11 operating systems and associated devices.

• Exceptional English communication skills, both oral and written.

• Strong interpersonal skills with the ability to listen attentively and communicate effectively.

• Capability to follow directions, adapt swiftly, and learn new tools and processes.

• High school diploma or equivalent qualification.

🏝️ Benefits

• Opportunity to work remotely.

• Work schedule from Monday to Friday, 8:00 AM to 5:00 PM Pacific Time.

• Observes U.S. (PST) holidays.