Kundenservice-Support für Reklamationen

This is a fully remote position, open to applicants in Germany.

📋 Description

• You are the point of contact for our customers after their vehicle purchase and handle complaints through personal conversations via phone or email.

• Identify and assess damages and defects on used cars while adhering to our quality standards and collaborating with our automotive technicians.

• You act as a communicative interface between our customers, internal departments, and service providers.

• Enhance the Autohero buying experience with your solution-oriented approach and your proficient handling of customer complaints.

⛳️ Requirements

• You possess excellent communication skills, are service-oriented, and enjoy interacting with customers.

• A structured, self-reliant, and team-oriented working style.

• Interest in cars and a willingness to learn more in this field - career changers are warmly welcomed.

• Fluent German language skills and a confident use of Google tools (Sheets, Gmail, Calendar, etc.).

• Initial professional experience in customer service and/or experience in the automotive industry as a mechatronics technician, bodywork specialist, and/or automotive service advisor is advantageous.

🏝️ Benefits

• Your work-life balance and well-being are integral to our company culture; therefore, we offer you up to 100% remote work within Germany by arrangement!

• Individual training and coaching through our internal trainers for your personal development at Autohero.

• An open corporate culture that values feedback and transparency.

• Discounts on renowned brands like Apple, Expedia, Adidas, Sky, and Bosch, as well as benefits on our entire vehicle inventory for you, your family, and your friends.