Kundenservice Mitarbeiter, Kfz-Background

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will analyze and assess damages to used cars based on photos, videos, or cost estimates.

• Collaborate closely with automotive workshops.

• Coordinate communication between customers, internal departments, and external service providers.

• Serve as a technical advisor for the team, assisting with technical inquiries.

• Actively contribute to the further development of processes and solutions.

• Ensure a positive purchasing experience for customers.

⛳️ Requirements

• Experience in the automotive sector, such as a mechatronics technician, bodywork specialist, or automotive service advisor.

• Initial professional experience in customer service is an advantage.

• Strong communication skills and enjoyment in customer interactions.

• Ability to work in a structured and self-responsible manner, while being a team player.

• Fluent German language skills and confident use of Google Tools (Sheets, Gmail, Calendar).

• Proficiency in English is a plus.

• Passion for cars and willingness to delve into new topics.

🏝️ Benefits

• Up to 100% remote work within Germany.

• Individual training and coaching provided by internal trainers for personal development.

• An open corporate culture that values feedback and transparency.

• Discounts on well-known brands such as Apple, Expedia, Adidas, Sky, and Bosch.

• Special offers on vehicle inventory for employees, family, and friends.