Klanten Support Agent

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Providing support to customers via phone, email, and chat

• Resolving technical issues and answering inquiries

• Ensuring customer satisfaction at every interaction

• Recording and following up on feedback in internal systems

⛳️ Requirements

• Fluent in Dutch (C2/native level)

• Minimum B2 level in English

• Strong communication skills and a customer-oriented mindset

• Reliable, flexible, and solution-focused

• Willing to work from Portugal (remote or onsite in Lisbon)

🏝️ Benefits

• Signing bonus: One-time payment of 2,000 (only for certain projects)

• Relocation package: Flight reimbursement (within the EU) + shared accommodation for up to 12 months (280/month including expenses, directly deducted from salary)

• Private health insurance from day one

• Free Portuguese lessons & cultural activities

• Paid training by certified trainers

• Clear opportunities for advancement (e.g., Team Lead or Supervisor)