Key Customers Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison, troubleshooting and resolving complex AI/ML issues.

• Assist customers in maximizing GPU performance for machine learning training and inference tasks, ensuring smooth integration and scalability.

• Collaborate with the sales team to uncover new opportunities, advocate for the latest products, and deliver technical presentations.

• Serve as a conduit to product teams, supplying customer feedback, communicating feature requests, and ensuring alignment with customer needs.

• Interact with both internal and external stakeholders, negotiate solutions, and effectively drive consensus to tackle customer challenges.

⛳️ Requirements

• Experience: 5 - 10+ years in roles such as Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with practical experience in cloud services and AI/ML workloads.

• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.

• Familiarity with Kubernetes and programming in Python.

• Strong understanding of GPU computing, including machine learning training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).

• Customer-focused mindset with a demonstrated ability to build trust and nurture long-lasting relationships.

• Excellent skill in conveying technical concepts to both technical and non-technical audiences.

🏝️ Benefits

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and their families.

• 401(k) Plan: Up to 4% company match with immediate vesting.

• Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.

• Remote Work Reimbursement: Up to $85/month for mobile and internet expenses.

• Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.