Key Account Manager

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Oversee a specified portfolio consisting of 150 to 200 high-value accounts.

• Meet objectives related to account retention while identifying and implementing growth opportunities through upselling and cross-selling.

• Actively track and report on crucial performance metrics for key accounts, ensuring client satisfaction and the achievement of revenue goals.

• Function as the main point of contact for addressing customer inquiries regarding billing, contracts, and service modifications (e.g., questions about invoices, downgrades, and cancellations).

• Serve as a strategic advisor to clients, utilizing extensive market insights of the full truckload marketplace to recommend complex, multi-product SaaS and data solutions that tackle their most urgent operational and financial issues.

• Collaborate with Product, Marketing, Legal, and Finance teams to secure necessary resources, negotiate advantageous national contracts, and advocate for customer needs, ensuring an exceptional end-to-end customer experience.

• Employ and uphold Salesforce as the primary system for all account information, pipeline management, and strategic initiatives, ensuring high data integrity and rigorous sales process adherence.

⛳️ Requirements

• A Bachelor's Degree is mandatory.

• A minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial position.

• At least 3+ years of experience in transportation/logistics or within the SaaS (Software as a Service) industry catering to the transportation sector is essential.

• Proven ability to manage a substantial portfolio of accounts while meeting retention and growth objectives.

• Outstanding skills in establishing and nurturing strong client relationships, including with C-suite executives and key decision-makers.

• Strong analytical abilities for evaluating product usage, adoption metrics, and key performance indicators (KPIs).

• Proficient in CRM software (e.g., Salesforce) and experienced in tracking deal stages, forecasts, and renewal processes.

• Exceptional communication, presentation, and negotiation skills.

🏝️ Benefits

• Medical, Dental, Vision, Life, and AD&D insurance

• Parental Leave

• Flexible Time Off (FTO) program

• An additional 10 holidays of paid time off each calendar year

• 401k matching (immediately vested)

• Employee Stock Purchase Plan

• Short- and Long-term disability sick leave

• Flexible Spending Accounts

• Health Savings Accounts

• Employee Assistance Program

• Additional programs - Employee Referral, Internal Recognition, and Wellness

• Free TriMet transit pass (Beaverton Office)

• Competitive salary and benefits package

• Work on impactful projects in a cutting-edge environment

• Collaborative and supportive team culture

• Opportunity to make a real difference in the trucking industry

• Employee Resource Groups