Junior Technical Support Analyst – PWD

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist Omie customers through chat and phone with the aim of addressing their inquiries;

• Remotely access customers' devices to identify and resolve issues;

• Develop comprehensive step-by-step guides in image/text or video format for procedures executed in the system to help answer customer questions;

• Elevate systemic issues and problems that cannot be solved to the Product Specialists team for verification and resolution;

• Redirect any chat or phone inquiries outside your expertise to the appropriate department to ensure the customer's concern is managed by the right team;

• Manage chats and phone calls regarding invoice rejections, offering more specialized support when necessary.

⛳️ Requirements

• Currently pursuing higher education (preferred);

• Familiarity with the Omie system (preferred);

• Understanding of e-commerce and marketplaces (preferred);

• Experience in providing software support.

🏝️ Benefits

• Flexible benefits / meal voucher: R$ 45.00 per working day.

• Home office allowance.

• Need to work on-site? We offer a transportation voucher. For those traveling by train/metro, we provide a shuttle service from the station to the office.

• Bradesco health plan.

• Amil Dental dental plan.

• Pharmacy assistance.

• Childcare allowance.

• Birthday day off to celebrate as you wish.

• Access to partner fitness apps for discounted gym services to promote physical well-being.

• Collaborations with online therapy and meditation platforms to enhance mental health.

• Partnership with SESC – Credencial Plena.

• Exclusive tuition discounts at top universities and educational institutions for undergraduate, postgraduate, and MBA programs. We also offer complimentary access to Omie Academy for employees.

• Partnership with in-company English courses.

• Discount program for insurance products.

• Swile Shop: a platform offering exclusive discounts.

• Partnership with Dell.

• PPRL.

• Travel benefits.

• Life insurance.