Junior Technical Support Analyst, Omie ERP

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist Omie customers through chat and phone to address inquiries.

• Utilize remote access to customers' devices for troubleshooting and issue resolution.

• Develop detailed step-by-step guides for system operations using images, text, or video.

• Refer complex or seemingly unsolvable issues to the Product Specialists team.

• Redirect chats or calls to appropriate departments when necessary.

• Manage chats and phone inquiries related to invoice disputes, providing specialized assistance.

⛳️ Requirements

• Currently pursuing a higher education program (preferred).

• Knowledge of the Omie ERP system (preferred).

• Proficient in Microsoft Office (preferred).

• Two years of experience as an intern or assistant.

• Availability for a 12x36 schedule, from 07:00 to 19:00.

🏝️ Benefits

• Dental Plan | Amil Dental

• Health Insurance | Bradesco Saúde

• Mental Health Platform

• Telemedicine Platform

• Life Insurance | Prudential

• Pharmacy Benefit

• Gym Allowance

• Birthday Day Off

• Flexible Meal Voucher

• Home Office Allowance

• Childcare Assistance

• Transportation Voucher and Shuttle

• Discount Platforms (Allya, SwileShop, and Dell)