Junior Support & Training – Customer Success

📋 Description

• Efficiently manage, address, and resolve tickets in JIRA with a focus on customer satisfaction.

• Serve as the first point of contact in our Help Center, addressing any customer inquiries or requests.

• Create tailored reports and analyses to assist clients in enhancing their loyalty program performance.

• Collaborate with clients to comprehend campaign goals, set up configurations, and implement them on the platform.

• Evaluate campaign outcomes and recommend optimizations to enhance results.

• Organize and conduct training sessions on various modules of our platform.

• Gather customer feedback and share ideas to influence future product enhancements.

• Ensure the secure handling of customer data, reports, and ticket information in full compliance with GDPR and internal security policies.

⛳️ Requirements

• 1–2 years of experience in Customer Support, Service, or Training positions.

• Prior experience in SaaS B2B companies is highly regarded.

• Proficiency in English is a must.

• Strong skills in Excel; familiarity with other analytical tools is advantageous.

• Proficiency in Spanish.

• Bachelor's degree in business, economics, or a related discipline.

• A strong analytical mindset with exceptional attention to detail.

• Outstanding communication abilities and a customer-focused approach.

🏝️ Benefits

• Flexibility & Work-Life Balance

• Flexible working hours.

• Shortened working hours on Fridays and during August.

• A day off to celebrate your birthday 🥳

• Hybrid working model.

• 25 vacation days.

• Professional Growth

• Annual budget for training and language courses.

• Clear career progression opportunities within the team and company.

• Wellness

• Access to Wellhub and BH Bienestar.

• 50% discount on private health insurance (Sanitas).

• Team Culture

• Regular team-building activities and a positive atmosphere 🍕🍻