This is a fully remote position, open to applicants in Brazil.

📋 Description

• Execute follow-up attempts for both valid and invalid cases in line with internal and regulatory guidelines, including Targeted Follow-up Questionnaires (TFUQs) when necessary, ensuring that all activities are accurately recorded, tracked, and documented;

• Conduct follow-up phone interactions with reporters, healthcare professionals, patients, or other relevant contacts to gather additional information and clarify details pertaining to adverse event reports;

• Perform necessary reconciliations based on established internal procedures;

• Offer support for general pharmacovigilance activities in accordance with internal procedures, global standards, and applicable regulatory requirements.

⛳️ Requirements

• Completed degree in Pharmacy, Nursing, Biomedical Sciences, Biology, Medicine, or other health-related fields.

• Experience in active call center roles, preferably within the pharmaceutical sector (an advantage), or in related customer service, support, or healthcare positions.

• Strong proficiency with applications, computerized systems, and IT tools, with the ability to navigate multiple platforms with ease.

• Basic to intermediate English proficiency will be considered a plus, particularly for interacting with systems, documents, or processes in a global corporate setting.