Junior Operations Manager – Prop Trading, Investment

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Technical Client Success: Oversee and address all high-level customer support inquiries through Slack, ensuring prompt, professional, and clear communication regarding platform issues and services.

• Reputation Architecture: Monitor and manage public feedback on platforms such as Trustpilot. Develop strategic responses to improve the firm’s online reputation and coordinate internal efforts to maintain a 5-star rating.

• Influencer Marketing Operations: Investigate, map, and connect with new influencers and content creators in the trading, crypto, and finance sectors to bolster marketing initiatives.

• Campaign Data Analytics: Monitor the performance of ongoing influencer campaigns, compile regular reports, and provide operational insights to internal teams.

• Executive Leadership Support: Serve as a dependable right-hand to the leadership team, aiding with administrative tasks, internal workflow audits, and various ad-hoc operational projects.

⛳️ Requirements

• Experience: 2-3 years of professional experience in operations, customer success, account management, or executive support roles.

• Industry Alignment: Previous experience or a strong understanding of Finance, Fintech, Cryptocurrencies, or Proprietary Trading is a significant advantage.

• Linguistic Skill: Exceptional written and verbal English communication skills (crucial for high-stakes corporate support and public reputation management).

• Tech Stack Mastery: Highly skilled in Slack, Google Workspace (notably advanced Sheets), Notion, and contemporary CRM tracking systems.

• Reputation Management: Direct experience with online review ecosystems, particularly platforms like Trustpilot, and the strategic management of public feedback.

• Traits: Highly proactive, resilient under pressure, and capable of working independently with minimal supervision in a remote or adaptable desk environment.

🏝️ Benefits

• Competitive monthly salary package aligned with international fintech standards.

• Direct mentorship and career acceleration from a seasoned financial leadership team.

• Flexible, modern work environment utilizing top-tier collaboration tools.

• Performance-based bonuses linked to operational efficiency and marketing growth.

• Health insurance and professional development budget.