Junior IT Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a member of the IT Support team managing user-submitted tickets related to hardware, software, and access challenges.

• Oversee and fulfill IAM requests associated with both internal systems (such as business applications and cloud tools) and external EMR platforms utilized by medical practices.

• Collaborate with external IT departments at medical practices to acquire installers, verify connection requirements, and address access issues.

• Execute necessary software installations to facilitate EMR access, including but not limited to VPN clients, Remote Desktop clients, and practice-specific tools or custom installers provided by external IT teams.

• Work alongside clinical and administrative stakeholders to ensure timely and appropriate provisioning of EMR access.

• Support onboarding and offboarding activities related to system access and device readiness across all platforms.

• Record processes, troubleshooting steps, and recurring issues for ongoing improvement and knowledge sharing.

• Refer complex issues to relevant team members when needed and follow up to guarantee resolution.

⛳️ Requirements

• 1–2 years of experience in an IT support/helpdesk capacity.

• Experience providing support to users in a Microsoft 365 cloud environment (e.g., Outlook, Teams, OneDrive, SharePoint).

• Knowledge of Windows operating systems and remote support tools.

• Practical experience with VPN and Remote Desktop Protocol (RDP) client installation and troubleshooting.

• Excellent customer service and communication skills, with the ability to assist users of various technical skill levels.

• Understanding of identity and access management (IAM) practices.

• Background in healthcare IT or supporting EMR/EHR systems.

🏝️ Benefits

• Competitive base compensation.

• Annual bonus potential.

• Health benefits that commence on your start date.

• Health & Wellness Program offering up to $300 per quarter for your overall well-being, available from your start date.

• 401K plan effective on the first of the month following your start date; matching 100% of up to 4% of your annual salary.

• Unlimited (or generous) paid "Vytal Time," along with 5 paid sick days after your first 90 days.

• Company-paid STD/LTD.

• Technology setup.

• Opportunity to contribute to building a market leader in value-based healthcare within a rapidly growing organization.