IT Systems Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Become the primary expert for our clients, expertly troubleshooting a range of issues from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.

• Take charge of client communications, fostering relationships, managing expectations, and ensuring every interaction concludes with a positive result.

• Manage your ticket queue with accuracy, prioritizing tasks effectively and handling warm transfer escalations with a composed and confident demeanor.

• Contribute to an effective knowledge base by creating and refining documentation that empowers the entire team to thrive.

• Serve as a liaison between clients and vendors, facilitating incident resolution and ensuring seamless support from start to finish.

• Collaborate with the team during weekly meetings and team-led training sessions, aiding in the advancement of both yourself and the company.

• Set a standard by embodying our commitment to accountability, proactive service, and exceptional customer support.

⛳️ Requirements

• Practical expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.

• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.

• Proven knowledge of advanced networking principles and the capability to troubleshoot firewalls, switches, and Wi-Fi.

• A passion for delivering outstanding customer service and a demonstrated ability to establish trust and de-escalate challenging situations.

• A history of producing substantial internal documentation that assists your colleagues in their development.

• Familiarity with Remote Access Solutions such as Remote Desktop and RemoteApps.

• A desire to learn and a collaborative mindset—you enjoy helping others progress.

🏝️ Benefits

• A culture that values you as an individual, not just a number.

• Access to top-tier tools and documentation that are genuinely helpful, providing solutions at your fingertips.

• Genuine opportunities for advancement through team-led training and exposure to innovative technology.

• A company that recognizes initiative, values growth, and supports your professional development.

• A team that listens, learns, and collaborates to achieve success together.