IT Backup & Recovery Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assume primary responsibility for the upkeep, monitoring, and optimization of highly available, enterprise-level backup solutions (such as Veeam, Commvault, etc.).

• Conduct thorough Root Cause Analysis (RCA) for recurring and intricate backup failures, implementing lasting solutions and service enhancements.

• Serve as a principal reviewer and executor for service modifications, ensuring strict compliance with ITIL change enablement protocols.

• Proactively identify, suggest, and implement opportunities for automation and process improvements to enhance service reliability and efficiency.

• Function as the Subject Matter Expert (SME) for inquiries from customers and internal teams, effectively translating technical issues into clear business implications.

⛳️ Requirements

• Over 3 years of experience in managing and supporting a variety of large-scale enterprise backup and recovery solutions within a multi-client or high-volume setting.

• Strong proficiency in VMware vSphere environments along with a comprehensive understanding of network storage principles.

• Process Acumen: Significant hands-on experience with formal change management, problem management, and crafting high-quality operational and technical documentation.

• Demonstrated ability to troubleshoot problems across operating systems (with exposure to Windows/Linux), networks, storage, and application layers.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.