Junior IT Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide daily IT assistance through deskside support, telephone, and remote technologies.

• Proactively manage and prioritize the IT support queue in accordance with established SLAs.

• Execute Joiner–Mover–Leaver (JML) processes, which include onboarding and offboarding tasks.

• Administer and support Microsoft 365 technologies, encompassing Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management.

• Provide support for hardware such as Windows laptops, Macs, mobile devices, and meeting room equipment.

• Ensure accurate maintenance of IT asset records and lifecycle management procedures.

• Utilize ITSM tools to handle incidents, service requests, and knowledge articles, ensuring proper categorization, documentation, and resolution.

• Identify opportunities for service enhancement through automation, AI integration, training, and knowledge management.

⛳️ Requirements

• Strong practical experience in delivering desktop support both on-site and remotely.

• Extensive experience in supporting Microsoft 365 enterprise environments.

• Familiarity with ITSM frameworks and service delivery best practices.

• Excellent problem-solving abilities and capacity to manage competing priorities.

• Customer-oriented with outstanding communication skills.

🏝️ Benefits

• Comprehensive onboarding support and ongoing development opportunities.

• Flexible working arrangements available.

• Regular social events.

• Pension contributions.

• Discretionary bonus program.

• Private health insurance.

• Life insurance.

• Family-friendly policies, including enhanced maternity and paternity leave.