Junior IT Helpdesk Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver first-tier technical assistance to clients.

• Serve as the initial contact for customers seeking technical support through email.

• Recognize issues and identify optimal solutions based on the details provided.

• Assist customers through a step-by-step process for troubleshooting and resolving issues.

• Elevate unresolved matters to higher support levels when needed.

• Follow up with customers to confirm issue resolution and ensure information remains current.

• Keep precise records of customer interactions and support activities.

⛳️ Requirements

• Strong proficiency in Excel.

• Experience with Zendesk or comparable ticketing systems.

• Competence in Google Workspace (particularly Sheets and Docs).

• Prior experience in customer support or service-oriented roles.

• Exceptional attention to detail and robust problem-solving abilities.

• Upper-Intermediate English proficiency or above.

• Preferred skills: Basic knowledge of technical troubleshooting.

• Experience in supporting SaaS or IT products.

🏝️ Benefits

• Competitive social and benefits package.

• Opportunities for professional development through a mentorship program.

• Regular performance evaluations and technical assessments.

• Extended training and certification opportunities.

• Health insurance and fitness reimbursement programs.

• Maternity support and financial assistance for family-related matters.