Junior French-Speaking Customer Support Representative

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage customer inquiries through phone, email, and chat in a professional and prompt manner.

• Deliver accurate information regarding products and services while ensuring high levels of customer satisfaction.

• Support customers with troubleshooting, problem resolution, and technical assistance.

• Refer complex cases to the appropriate departments as necessary.

• Keep precise records of customer interactions in the CRM system.

• Aim to surpass customer expectations and achieve performance metrics.

⛳️ Requirements

• Language Skills: Native or fluent in French; proficient in English (B2 level or above).

• Excellent communication and problem-solving abilities.

• A positive and empathetic demeanor with a customer-centric approach.

• Capability to thrive under pressure and manage challenging situations with composure.

• Basic computer proficiency and familiarity with customer service tools is advantageous.

• No previous experience necessary – comprehensive training will be provided.

🏝️ Benefits

• Competitive salary and benefits package.

• On-the-job training and ongoing development opportunities.

• Collaborate in a supportive and team-oriented environment.