Junior Danish-Speaking Customer Service Representative

This is a fully remote position, open to applicants in Spain.

📋 Description

• Respond to customer inquiries through phone, email, and chat, delivering prompt and precise information.

• Provide assistance to customers regarding product-related queries, technical support, and resolution of issues.

• Manage orders, returns, and complaints while ensuring a high level of customer satisfaction.

• Work collaboratively with internal teams to resolve customer issues and escalate matters as necessary.

• Keep current with knowledge of products, services, and industry developments.

• Accurately record interactions and maintain customer information in the CRM system.

• Aim to surpass customer expectations and provide an exceptional service experience.

⛳️ Requirements

• Native or fluent in Danish; proficient in English (B2 or higher).

• Prior experience in customer service, support, or a related domain is advantageous.

• Strong communication and problem-solving abilities.

• Capability to multitask, prioritize, and manage challenging situations with composure and effectiveness.

• Familiarity with CRM systems and basic computer applications.

• A customer-centric mindset with a positive and proactive approach.

• Passion for the automotive or electric vehicle industry is a plus.

🏝️ Benefits

• Opportunities for professional growth and development