Junior Customer Support Specialist – Regulatory Risk Management

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist our clients in utilizing our regulatory reporting solutions while acquiring skills to troubleshoot business and functional challenges in a systematic setting.

• Provide support to clients with functional inquiries related to our regulatory reporting products.

• Aid in the analysis of business rules and configurations to help pinpoint and address issues.

• Help investigate inconsistencies in regulatory calculations with guidance from senior team members.

• Collaborate with internal teams (both technical and functional) to facilitate issue resolution.

• Acquire best practices and gradually enhance product and domain knowledge.

• Support the team in managing incoming tickets and service requests.

• Assist in keeping clear documentation of issues and their resolutions.

• Engage in handovers as part of the Follow the Sun (FTS) support model.

• Provide assistance during high-priority incidents under supervision.

• Gradually participate in on-call or weekend rotations as experience is gained.

• Aid in the creation and upkeep of internal knowledge base articles and documentation.

• Contribute to enhancing support processes and team workflows.

• Learn how regulatory reporting processes function and how clients engage with our solutions.

⛳️ Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field (preferred).

• 0–2 years of experience in customer support, business analysis, or working with software solutions (internships included).

• Basic understanding of financial concepts or a willingness to learn.

• A keen interest in regulatory reporting and financial systems is a significant advantage.

• Strong analytical and problem-solving abilities.

• Excellent communication skills in English (both written and spoken).

• Basic knowledge of Microsoft Excel.

• Familiarity with ticketing systems or SQL is an advantage, but not mandatory.

• Eagerness to learn and develop in a structured, global support environment.

🏝️ Benefits

• Opportunity to take on responsibility and engage in international projects.

• Buddy program.

• Numerous individual and diverse training opportunities.