Junior Customer Support Specialist – Part-Time

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Assist in the maintenance and organization of company documentation, ensuring precision, structure, and consistency throughout internal content.

• Oversee and coordinate company documentation by processing publishing requests from document owners.

• Publish new documents on WordPress and update relevant files in Google Drive.

• Revise and maintain existing documentation within WordPress.

• Handle requests for publishing and content updates.

• Preserve the structure and organization of the internal knowledge base.

• Perform documentation audits to guarantee accuracy and relevance.

• Liaise with document owners to clarify requirements and coordinate updates.

• Process internal feedback forms associated with documentation.

⛳️ Requirements

• Over 1 year of experience with WordPress, including hands-on involvement in the admin panel.

• Proficient in managing and updating content on WordPress.

• Intermediate+ proficiency in English, encompassing written business communication.

• Familiarity with Google Workspace and Google Drive.

• Strong attention to detail and excellent organizational abilities.

• Outstanding communication and coordination skills.

• Capability to handle multiple requests and independently follow through on tasks.

• Responsible and dependable work ethic with clear updates on task progress.

• Basic quality assurance mindset and an ability to identify inconsistencies, formatting issues, or content concerns.

• **Desirable:**

• Experience in supporting or maintaining internal documentation (technical manuals, guidelines, etc.).

• Prior experience in an IT company.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work hours and a supportive work environment.