Junior Customer Support Manager, German or French Speaking

This is a fully remote position, open to applicants in Romania.

📋 Description

• Mastering the Inbox: Efficiently managing a high volume of support inquiries through email and chat with accuracy and speed. (Note: There are no inbound phone calls—your emphasis is on delivering high-quality written communication).

• Hosting Expert Webinars: Conducting virtual group training sessions and webinars for our international clients (such as Accor) to enhance product adoption and success.

• Creating Digital Resources: Recognizing frequent inquiries from your tickets to assist in developing our video library and FAQ section, facilitating self-service for clients.

• Communicating Across Borders: Effectively translating client requirements into actionable insights for our product and account teams in both English and either German or French.

• Maintaining Platform Accuracy: Supporting occasional account configurations and property setups to ensure the seamless management of our clients’ data.

⛳️ Requirements

• C1-level proficiency in English in addition to German or French.

• Exceptional Writing Skills: You have the ability to articulate complex technical concepts in a manner that is clear, friendly, and professional over email.

• A minimum of 1 year of experience in a Customer Support or Client Success role, preferably within a SaaS environment.

• On-Camera Confidence: You are at ease conducting webinars and presenting to groups in a virtual setting.

🏝️ Benefits

• Being part of a global, diverse, and collaborative team.

• Flexible working hours that grant you the autonomy to balance your work-life effectively.

• A remote-friendly work environment.

• Continuous career development, training, and coaching opportunities.

• Six days allocated for learning & development.

• Celebrating in style at our team events (both in-person and virtually).

• Social benefits and perks that vary by location.