Junior Customer Support, German Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries through phone, email, and chat with professionalism and a friendly demeanor.

• Provide assistance to customers regarding product details, order issues, and technical support.

• Effectively resolve customer complaints and escalate more complex matters as necessary.

• Deliver clear and effective solutions to guarantee customer satisfaction.

• Maintain accurate records of customer interactions within the CRM system.

⛳️ Requirements

• Proficiency in German (C2 level) and strong communication skills in English (B2 level or above).

• Outstanding problem-solving abilities and the capacity to empathize with customers.

• Willingness to work rotational shifts 24/7, including weekends.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Private health insurance coverage.

• Paid training to ensure your success in the position.

• A welcoming and supportive team atmosphere.

• Opportunities for professional development and career advancement.