Junior Customer Success Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Establish strong relationships with customers, understanding their operations and future goals.

• Organize and lead the onboarding, implementation, and training for new customers.

• Assist current customers by addressing inquiries, showcasing new features, and conducting Quarterly Business Reviews.

• Contribute to support resources, including in-product guides, webinars, and our Help Center.

• Collaborate closely with various departments to integrate customer feedback into the product roadmap and overall strategy.

• Identify opportunities for expansion and referrals through the relationships you cultivate and creatively develop actionable plans.

• Monitor key metrics such as churn rate, time to first value, and net promoter score.

• Experiment with innovative strategies, tools, and AI to enhance customer experiences and streamline your own workflow.

• Consistently prioritize our value of Delighting Customers.

⛳️ Requirements

• You possess genuine customer experience! You have directly engaged with customers or clients and enjoyed the process.

• You come from a startup, entrepreneurial, or self-built background. You are resourceful, adaptable, and thrive in uncertain situations.

• You are a self-motivated individual driven by objectives rather than mere tasks. You proactively pursue outcomes without waiting for direction.

• You think both strategically and creatively. You identify new opportunities, approach challenges innovatively, and actively pursue those opportunities.

• You enjoy building relationships. You are genuinely enthusiastic about connecting with people, understanding how their teams and companies function, and discovering ways to enhance their efficiency.

• You embrace AI and new tools. You are already utilizing AI and automation to enhance productivity, and you continually seek to improve your skills. Your curiosity about technology drives you to innovate and assist customers in creating complex workflows.

• You are eager to learn and support others in their learning journeys. New methodologies invigorate you, and your positive attitude inspires those around you.

• You possess excellent written and verbal communication skills. As a fully distributed team, we rely on writing as our main form of communication, but you will also engage in live chats with customers and colleagues.

🏝️ Benefits

• Unlimited PTO policy – Most employees take 3-4 weeks off, in addition to major holidays, with a company-wide week off in December.

• Social opportunities – Regular coffee chats, games, storytelling sessions, house tours (if you're comfortable), and more to foster connections.

• Comprehensive health insurance for US employees and their families.

• Equity options available for all full-time positions.

• An opportunity to influence how companies globally operate through the future of no-code automation.