Italian Speaking Customer Expert

This is a fully remote position, open to applicants in Greece, +5 more states.

📋 Description

• Serve as the main point of contact for customers who speak Italian, delivering top-notch support for online retail inquiries.

• Help customers with tracking their orders, managing returns, exchanges, and overall account administration within the Zalando platform.

• Maintain comprehensive knowledge of products and services to provide tailored retail solutions for each customer.

• Efficiently identify and address customer issues to ensure the highest levels of satisfaction and brand loyalty.

• Work collaboratively with international team members to enhance retail support processes and elevate service standards.

• Utilize live chat, email, and phone communication channels to uphold professional service quality.

⛳️ Requirements

• Native or fluent in Italian, both spoken and written.

• Possession of a valid EU passport (required).

• Strong enthusiasm for the e-commerce and retail sectors.

• Exceptional communication and problem-solving abilities.

• Flexible and motivated to excel in a dynamic, customer-focused retail setting.

• Demonstrated capability to work autonomously while also contributing to a cohesive team environment.

🏝️ Benefits

• Competitive monthly salary.

• Two additional salaries per year (13th and 14th salary).

• Comprehensive training provided at no cost.

• Health insurance coverage.

• Fully funded relocation package (including flight, transfer, and accommodation).

• Monthly performance bonuses.

• Outstanding opportunities for career advancement.