Italian Speaking Customer Expert

This is a fully remote position, open to applicants in Greece, +5 more states.

📋 Description

• Offer specialized technical and administrative assistance to Italian-speaking customers regarding telecommunications services.

• Diagnose connectivity, hardware, and software challenges for mobile and broadband users.

• Address customer inquiries related to billing, contract renewals, and service enhancements.

• Provide accurate and prompt solutions to uphold high levels of customer satisfaction.

• Work together with cross-functional teams to manage intricate technical escalations within the telecommunications network.

• Record all interactions in the CRM system to maintain account history and service tracking.

• Keep abreast of telecommunications products and features to deliver well-informed recommendations.

⛳️ Requirements

• Native or fluent in Italian, both spoken and written.

• Valid EU passport (essential).

• Strong command of English for internal training and documentation purposes.

• Enthusiasm for technology and a commitment to pursuing a career in telecommunications.

• Exceptional problem-solving abilities.

• Compassionate approach to customer service.

• Openness to relocating to Greece.

🏝️ Benefits

• Competitive monthly salary.

• Two additional salaries per year (13th and 14th salary).

• Monthly performance bonus.

• Fully covered relocation package (flight, transfer, hotel).

• Comprehensive training programs for professional growth.

• Private health insurance coverage.

• Opportunities for networking events.

• Clear pathways for career advancement in Greece.