This is a fully remote position, open to applicants in Greece, +5 more states.

• Offer top-tier assistance to clients who speak Italian in relation to their FinTech accounts and payment services.

• Guarantee secure and efficient processing of transactions while adhering to fraud-prevention measures.

• Address intricate financial inquiries with accuracy, empathy, and a professional demeanor.

• Work in collaboration with international teams to enhance the user experience within the digital payments landscape.

• Utilize various technical platforms to monitor accounts and provide timely updates to customers.

• Share feedback and insights to foster continual improvement of service protocols.

• Uphold the values of the FinTech sector with integrity and professionalism in every interaction with customers.

• Native or fluent proficiency in Italian, both spoken and written, is essential.

• A valid EU passport is required.

• Proficient in English for effective professional communication.

• Strong digital skills are necessary.

• Capability to swiftly learn complex FinTech software systems.

• A customer-focused approach is crucial.

• Outstanding problem-solving skills in a financial setting.

• A genuine passion for providing customer service in the Italian-speaking FinTech sector.

• Competitive Monthly Salary

• 2 Additional Salaries Annually (13th and 14th salary)

• Comprehensive Training on FinTech systems and industry practices at no cost

• Health Insurance coverage provided

• Fully Funded Relocation Package (including flight, transfer, and hotel accommodation)

• Monthly Performance Bonus offered

• Opportunities for career advancement

• A work-life balance environment

Italian Speaking Customer Expert

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