Italian Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist merchants through phone, email, chat, and social media channels

• Efficiently address product and service-related concerns

• Offer precise information and helpful guidance

• Work collaboratively with internal teams to enhance customer satisfaction

• Play a role in the ongoing improvement of customer support processes

⛳️ Requirements

• Native or C2 level in Italian

• Proficient in English at B2 level or higher

• Prior experience in Customer Service or Contact Centre is advantageous

• Excellent communication and problem-solving capabilities

• Proficient in using computers, smartphones, and digital tools

• Customer-focused attitude

• Well-organized and capable of performing in a fast-paced environment

• Must have the legal right to work in Portugal

🏝️ Benefits

• Attendance Bonus: €50/month (12 payments)

• Meal Allowance: €7.63/day

• Private Health Insurance provided after signing the contract

• Comprehensive Training at no cost

• Opportunities for Career Advancement

• International Working Environment