Italian Customer Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide assistance to viewers via phone and/or chat for various inquiries.

• Offer support for accounts and applications, particularly regarding software functionality.

• Deliver technical support and troubleshoot system configurations and network settings.

• Ensure accurate and prompt responses to viewer inquiries.

⛳️ Requirements

• Possess a high level of Italian (both written and spoken) and fluent in English (B2).

• Have a strong passion for entertainment and the media industry.

• Exhibit excellent communication abilities along with empathy, teamwork, and a customer-focused attitude.

• Be familiar with digital streaming services and related devices.

• Location: Must be currently residing in Portugal.

🏝️ Benefits

• Competitive compensation package (14 monthly payments per year plus bonus).

• Monthly meal allowance provided in the form of a voucher card (net).

• Private Health Insurance coverage.

• Opportunities for personal and career development programs, including mentoring to enhance skills.

• Chance to engage in a growing multicultural project.

• Flexible working schedule.

• Work in a diverse environment with colleagues from over 75 nationalities.

• Access to modern amenities, numerous discounts at local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and much more!

• We encourage inter-company mobility to work at any of our locations worldwide.

• Workplace: Remote work from home (Mainland Portugal).