IT Technician, Assistance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide support and assistance to users for IT applications, encompassing installation, configuration, best practices, issue resolution, service request management, and handling IT and technical incidents.

• Assist in maintaining IT equipment functionality, with a particular focus on server administration.

• Act as a technical collaborator, offering discipline-specific support for the unit’s activities, initiatives, and processes.

• Conduct research and analysis on processes, information management, and data handling.

• Deliver technical support for projects and address operational issues and incidents.

• Perform technical research and analysis, serving as a resource for presenting solutions.

• Implement and sustain software, along with manual and automated processes.

• Provide user training.

• Oversee inventory management.

• Create technical notes to enhance users’ skills and knowledge within their teams.

• Assist practitioners in adhering to the unit’s processes and effectively utilizing its tools and systems.

⛳️ Requirements

• College diploma in a relevant field.

• A minimum of two years of related experience.

• Other combinations of qualifications and relevant experience may be taken into account.

• Proficiency in French is mandatory.

• Advanced English proficiency is essential due to the nature of the responsibilities, work tools, or interactions with English-speaking partners, members, and/or clients.

• High decision-making quality.

• Ability to adapt to various situations.

🏝️ Benefits

• Competitive salary and annual bonus.

• 4 weeks of flexible vacation starting from the first year.

• Defined benefit pension plan.

• Group insurance that includes telemedicine.

• Reimbursement for health and wellness expenses.

• Reimbursement for telework equipment.