IT Systems Technician, Level I

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Offer technical assistance for the ticketing system.

• Oversee and resolve issues related to the ticketing system.

• Administer user accounts and manage access permissions within the ticketing system.

• Address support inquiries promptly and escalate issues when necessary.

• Deliver end-user training on the ticketing system and associated applications.

• Keep system documentation accurate and make updates as required.

• Collaborate with other IT Ticketing Systems personnel to ensure integration of the ticketing system with other systems and applications as needed.

• Remain informed about industry trends and best practices concerning ticketing systems and applications.

⛳️ Requirements

• High school diploma or equivalent; some college coursework in computer science or a related field is preferred.

• 1-2 years of experience in a technical support capacity.

• Familiarity with ticketing systems is advantageous.

• Knowledge of Microsoft Office applications.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Capability to thrive in a collaborative team environment.

🏝️ Benefits

• $75 monthly cell phone stipend

• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.

• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.

• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).

• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.

• Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.

• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.

• Up to 5 days Paid Bereavement Leave.

• On-Demand Pay Program: Get access to a portion of earned wages before payday.

• Meal Plan & Employee Discounts where applicable.

• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.