IT Systems Support Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Diagnose and resolve issues related to Windows workstations, Microsoft 365, servers, networking devices, VoIP systems, and various business technologies.

• Oversee support requests from initiation to resolution while keeping clients updated throughout the process.

• Prioritize support tickets, manage escalations, and ensure compliance with service level agreements.

• Work collaboratively with colleagues and other departments to address complex technical challenges.

• Develop and maintain comprehensive documentation and enhance the knowledge base.

• Liaise with third-party vendors to troubleshoot and resolve client concerns.

• Engage in team meetings, technical training, and initiatives aimed at continuous improvement.

• Provide proactive, client-centered support and foster long-lasting client relationships.

⛳️ Requirements

• Prior experience in a Managed Service Provider (MSP) environment is essential.

• Proficient hands-on experience with Windows Server, Active Directory, Group Policy, DNS, and DHCP.

• Familiarity with administering Microsoft 365 environments.

• Strong understanding of virtualization technologies, including Hyper-V.

• Sound knowledge of networking principles, such as switches, firewalls, wireless networks, and troubleshooting connectivity issues.

• Experience utilizing remote support tools, Remote Desktop, and RemoteApp technologies.

• Exceptional troubleshooting and analytical abilities.

• Capacity to manage and prioritize multiple issues simultaneously.

• Strong written and verbal communication skills, with a customer-centric approach.

• Team-oriented mindset with a commitment to sharing knowledge and continuous learning.

• Availability for a schedule from 9:00 AM to 6:00 PM EST (New York Time).

🏝️ Benefits

• Opportunity to work remotely within a collaborative and supportive team.

• Exposure to a diverse array of technologies across various client environments.

• Access to contemporary tools and well-maintained documentation.

• Continuous technical training provided.

• Opportunities for career advancement.

• A collaborative and supportive team atmosphere.