IT Supporter – m/w/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary contact for diverse target groups across a variety of IT topics.

• Receive, process, and resolve incoming support requests and tickets efficiently.

• Classify and prioritize support requests to ensure effective management.

• Guarantee the prompt restoration of PC workstation functionality in case of issues.

• Offer knowledgeable support and guidance to users regarding IT-related inquiries and challenges.

• Conduct troubleshooting and systematic error analysis.

• Thoroughly document all actions taken and support activities performed.

⛳️ Requirements

• Successfully completed training in IT specialist fields (Fachinformatik) or an equivalent qualification.

• Strong and comprehensive IT expertise.

• Solid knowledge of both hardware and software.

• Ability to work independently, structured, and solution-oriented with a high degree of personal accountability.

• Quick to grasp new concepts, with excellent communication skills and a hands-on approach.

• Team-oriented with a willingness to collaborate.

• Very good proficiency in the German language, both written and spoken.

• Experience with ticketing systems (e.g., OTOBO).

🏝️ Benefits

• No specific benefits listed.