IT Supporter

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary point of contact for various user groups regarding a wide array of IT topics.

• Receive, process, and resolve incoming support requests and tickets efficiently.

• Classify and prioritize support requests to ensure effective handling.

• Guarantee the swift restoration of PC workstation functionality.

• Offer knowledgeable support and guidance to users on IT-related inquiries and challenges.

• Conduct troubleshooting and systematic fault analysis.

• Meticulously document all actions taken and support activities.

⛳️ Requirements

• Extensive and comprehensive IT knowledge.

• Proficient in both hardware and software skills.

• Independent, organized, and solution-focused working approach.

• Quick learning capability.

• Excellent communication skills.

• Very good proficiency in the German language, both spoken and written.

• Experience with ticketing systems (e.g., OTOBO or Matrix42).

• Successfully completed training as an IT specialist (Fachinformatiker) or equivalent qualification.

• Strong customer service orientation.

🏝️ Benefits

• Opportunities for career development.

• Flexible working hours.