IT Supporter

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assisting our clients with inquiries related to the IT systems we manage.

• Diagnosing and addressing hardware and software problems (1st & 2nd level support).

• Recording solutions and common requests in the ticketing system.

• Aiding in the installation and upkeep of workstations (e.g., PCs, printers, networks).

• Working collaboratively with skilled colleagues from systems and project teams.

⛳️ Requirements

• Completed vocational training in IT (e.g., Fachinformatiker) or a comparable qualification.

• Extensive experience in IT support with a solid technical understanding of Windows systems, networks, and standard hardware and software.

• Preferred: experience in project-related tasks and in an IT service provider/system house environment.

• Service-oriented, a team player, and capable of working independently in a structured and proactive manner.

• Valid driver's license class B (car).

• Proficient in German and possess good English language skills.

🏝️ Benefits

• Involvement in the company share program, which includes subsidized free shares and support for pension schemes.

• Flexible working time arrangements (e.g., part-time, flexitime, trust-based working hours, etc.).

• Company car available for personal use.

• Modern office spaces that enhance the on-site working experience.

• Access to an external employee advisory platform to assist with various life situations (e.g., guidance on caring for dependent relatives, childcare options, support for personal or professional concerns, etc.).

• Health promotion initiatives and fitness offerings, such as EGYM Wellpass or bike leasing.

• A wide range of training and development opportunities available through our VINCI Academy for your personal technical and leadership growth — and much more!