IT Supporter

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide assistance to our customers with inquiries related to the IT systems we manage.

• Troubleshoot and resolve hardware and software issues (1st & 2nd level support).

• Record solutions and common questions in the ticketing system.

• Help with the installation and upkeep of workstations (e.g., PCs, printers, networks).

• Work alongside experienced colleagues from the systems and project teams.

⛳️ Requirements

• Completed vocational training in IT (e.g., Fachinformatiker) or an equivalent qualification.

• Strong understanding of IT support and technical knowledge of Windows systems, networks, and typical hardware and software.

• Preferred: experience in project work and in a systems integration/managed service provider setting.

• Service-oriented, collaborative team player with an independent, organized, and proactive work style.

• Valid driving license (Class B).

• Proficient in German and possess good English language skills.

🏝️ Benefits

• Opportunity to participate in the corporate share program, which includes subsidized free shares and support for occupational pension plans.

• Flexible working time options (e.g., part-time, flexible hours, trust-based working hours, etc.).

• Company car available for personal use.

• Contemporary office spaces that enhance the on-site work experience.

• Access to an external employee assistance platform for various life situations (e.g., advice for caring for dependent relatives, childcare solutions, support with personal or professional challenges, etc.).

• Health promotion initiatives and fitness offerings, such as EGYM Wellpass or bike leasing.

• A wide range of training and development opportunities at our VINCI Academy to further your technical and leadership career, among other benefits!