IT Support Specialist

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Identify and resolve common hardware and software issues across Windows, Mac, and Linux platforms.

• Record incident details, troubleshooting processes, and solutions using ticket management systems (ITSM).

• Apply knowledge of TCP/IP, DNS, and VPN to address connectivity and configuration challenges.

• Assist non-technical users with clear, compassionate communication and step-by-step technical support.

• Provide scenario-based examples and create process documentation that reflects IT support best practices.

• Gather input and feedback for AI training and ongoing improvement initiatives.

• Collaborate asynchronously in a remote environment, delivering written and verbal feedback.

⛳️ Requirements

• At least 3 years of experience delivering Tier 2/3 IT support in various operating system and network environments.

• Extensive knowledge in troubleshooting hardware, software, and networking issues, including root cause analysis.

• Skilled in documenting technical incidents and solutions using ITSM or comparable ticketing systems.

• Excellent written and verbal communication abilities, particularly in supporting non-technical end users.

• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are beneficial.

• Proven ability to contribute to technical process documentation and knowledge bases.

• Proactive, detail-oriented, and comfortable engaging in remote, independent project work.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career growth.

• Flexible work arrangements promoting work-life balance.

• A supportive and collaborative team environment.