IT Support Specialist

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Offer technical assistance and support concerning computer systems, hardware, and software.

• Address user inquiries, identify issues, and apply solutions promptly.

• Maintain and enhance IT documentation while contributing to the overall efficiency of the IT infrastructure.

• Diagnose and resolve technical issues associated with desktops, laptops, printers, and other peripherals.

• Install, configure, and sustain operating systems and software applications.

• Deliver remote and on-site technical support to end-users.

• Oversee user accounts and access permissions.

• Record support activities and solutions within a ticketing system.

• Assist with network maintenance and troubleshooting tasks.

• Educate users on the utilization of software and hardware.

• Manage inventory of IT equipment.

• Adhere to established IT procedures and security protocols.

• Engage in IT projects as required.

⛳️ Requirements

• A bachelor's degree in Information Technology or a related discipline, or equivalent experience.

• Demonstrated experience in delivering IT support.

• In-depth knowledge of Windows and macOS operating systems.

• Familiarity with network troubleshooting and fundamental network concepts.

• Exceptional problem-solving and communication abilities.

• Capacity to work autonomously as well as collaboratively within a team.

• Strong focus on customer service.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.

• Flexible working hours and potential remote work options.