IT Support Specialist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Overseeing the onboarding and offboarding procedures for employees

• Managing user access and permissions, primarily through JumpCloud

• Assisting user environments, including both macOS and Windows systems

• Diagnosing IT-related issues and delivering end-user support

• Overseeing the inventory of hardware and software assets

• Managing internal tools (Google Workspace, Slack, etc.)

• Developing and updating IT documentation and runbooks

• Collaborating with vendors for hardware procurement and support

• Ensuring compliance with ISO 27001 standards by implementing access controls and security measures

• Performing regular access reviews and providing audit support

• Assisting in the monitoring and resolution of IT security alerts

• Implementing endpoint security policies throughout the organization

⛳️ Requirements

• 2-4 years of experience in IT support or system administration

• Experience in managing macOS and Windows environments

• Experience with directory services (JumpCloud, Active Directory, Okta, or similar)

• Basic understanding of cloud platforms, particularly AWS

• Excellent troubleshooting and problem-solving abilities

• Proficient in both English and Spanish

• Familiarity with ISO 27001 or similar security frameworks

• Experience with scripting languages (Python, Bash, etc.)

• Proven experience in a remote-first working environment

🏝️ Benefits

• Fully remote position

• Equipment provided for your home office setup

• Training budget for certifications and professional development

• Opportunities for career advancement within IT and Security

• The chance to work in a dynamic fintech environment scaling across Latin America