IT Support Specialist

📋 Description

• Deliver prompt remote IT assistance to employees throughout the organization.

• Identify and resolve hardware, software, and connectivity problems.

• Remotely access users' computers to efficiently diagnose and fix issues.

• Manage and resolve support tickets to completion, escalating when necessary.

• Create and deactivate user accounts across various systems.

• Facilitate employee onboarding by establishing accounts, permissions, and system access.

• Assist with employee offboarding by quickly revoking access and securing accounts.

• Administer and support essential systems such as Google Workspace, RingCentral, HubSpot, BambooHR, etc.

• Oversee the setup, configuration, and ongoing management of Okta as the firm's identity provider.

• Record common issues, solutions, and IT processes.

⛳️ Requirements

• A minimum of 2 years of experience in IT support, helpdesk, or technical operations roles.

• Practical experience assisting remote users using remote desktop tools.

• Familiarity with administering Google Workspace, including user management, groups, and permissions.

• Proven experience in setting up, configuring, and managing Okta, including SAML SSO integrations (required).

• Knowledge of cloud-based SaaS platforms and business systems.

• Excellent troubleshooting and problem-solving abilities with a keen attention to detail.

• Strong, professional communication skills and a service-oriented approach.

• Capability to manage multiple priorities independently in a remote setting.

🏝️ Benefits

• 6 paid time-off (PTO) days each year.

• Opportunity to collaborate closely with Operations and Leadership in a progressive, modern law firm.

• Long-term growth and stability in a high-impact IT support position.