IT Support Specialist

This is a fully remote position, open to applicants in Italy.

📋 Description

• Conducting investigations and resolving issues related to applications, feature requests, and bug fixes.

• Delivering first-level technical support, maintenance, and troubleshooting for both hardware and software.

• Offering user assistance for client-specific mobile/web applications as needed.

• Diagnosing and addressing issues related to mobile devices.

• Updating and creating documentation for the knowledge base and work instructions.

• Escalating trouble tickets to the appropriate Tier 3 support team.

⛳️ Requirements

• At least 1 to 3 years of experience in application development support.

• A Bachelor's Degree in computer science, information technology, or a related field, or equivalent experience.

• Strong understanding of mobile operating systems (iOS, Android).

• Experience in Mobile Device Management and troubleshooting.

• Familiarity with the Application Development Lifecycle is advantageous.

🏝️ Benefits

• Employees have the option to work remotely.